Privacy Policy
Website and Company Details
Website: https://nutrintial.com
Brand: Nutrintial
Legal Entity: SUNMITHILA GLOBAL FOODS PRIVATE LIMITED
Registered Office: Plot No. 21-C/B, Ground Floor, Khasra No. 190 & 191, Block-C, Siraspur, Delhi – 110042, India
Contact Email: support@nutrintial.com
Contact Number: 8810369644
Last Updated: 9 October 2026
1. Introduction
Welcome to Nutrintial, operated by SUNMITHILA GLOBAL FOODS PRIVATE LIMITED (“Nutrintial”, “we”, “our” or “us”). We respect your privacy and are committed to protecting the personal information of visitors, customers and other individuals who interact with our website, https://nutrintial.com, and related services.
This Privacy Policy explains what personal information we collect, how we use it, when we share it, how long we retain it, and the rights available to you under applicable Indian laws.
This policy is intended to be read alongside our Terms and Conditions, Shipping Policy, Return and Refund Policy, and other applicable website policies.
2. Information We Collect
A. Personal and Contact Information
Depending on how you use our website, we may collect your full name, email address, mobile or telephone number, billing address, shipping or delivery address, account login details, and information you provide when contacting customer support.
B. Order and Transaction Information
When you purchase our products, we may collect and maintain information such as products purchased and order quantities, order numbers and order history, billing and delivery details, payment status, transaction reference and refund information, and relevant invoice and tax information.
Payment card details, UPI credentials, passwords or other sensitive payment authentication information are generally handled by the relevant payment service provider. We do not intend to collect or store your complete payment credentials on our website.
C. Technical and Usage Information
Certain technical information may be collected automatically, depending on our website configuration and your browser settings. This may include IP address, browser type and version, device and operating system information, pages visited and interactions with our website, date, time and duration of visits, referring website or source, and cookies and similar technologies.
We use this information to operate, maintain, secure and improve our website.
D. Communications and Feedback
If you contact us by email, telephone, website forms or other available channels, we may retain the information you provide to respond to your enquiry, resolve complaints and improve our services.
3. How We Use Your Information
We may use your personal information for the following purposes:
- To process, confirm, pack, dispatch and deliver your orders.
- To process payments, refunds, cancellations and related transactions.
- To create and manage customer accounts.
- To provide order confirmations, invoices, delivery updates and customer support.
- To respond to complaints, enquiries and requests.
- To maintain accounting, tax and other legally required records.
- To prevent fraud, detect suspicious activity and protect website security.
- To analyse website performance and improve our products and customer experience.
- To send promotional offers, product updates and marketing communications where permitted by applicable law and, where required, with your consent.
- To comply with legal obligations and respond to lawful requests from competent authorities.
We will use personal information only for appropriate, specified purposes and in accordance with applicable law.
4. Legal Basis and Consent
Where required by applicable law, we will provide appropriate notice and obtain your consent before processing your personal information. Depending on the circumstances and applicable law, information may also be processed to fulfil a transaction or request initiated by you, comply with a legal obligation, or for another legally permitted purpose.
Where processing is based on consent, you may withdraw your consent using the contact details provided in this policy. Withdrawal will not affect processing already carried out lawfully before withdrawal, and we may retain or process information where permitted or required by law.
If you do not provide information that is necessary to complete an order or provide a requested service, we may be unable to fulfil that order or service.
5. Sharing of Personal Information
We do not sell your personal information as a standalone commercial product. We may share relevant information with trusted third parties where necessary for the purposes described in this policy, including:
- Payment service providers: to process online payments, refunds and transaction verification.
- Delivery and logistics partners: to ship, track and deliver your orders.
- Website hosting and technical service providers: to host, maintain, secure and troubleshoot our website.
- Analytics and advertising service providers: to measure website performance and, where enabled and legally permitted, marketing effectiveness.
- Customer communication providers: to send transactional messages, respond to enquiries or manage customer support.
- Professional advisers and service providers: where necessary for accounting, auditing, legal or operational purposes.
- Government authorities and law enforcement agencies: where disclosure is required by applicable law or a valid legal process.
We expect relevant service providers to handle information appropriately and use it only for authorised purposes, subject to applicable law and contractual arrangements.
6. Payments and Third-Party Services
Our website may use third-party payment gateways, shipping services, website plugins and other external service providers. When you use these services, your information may be processed under the relevant provider’s privacy policy, security practices and terms.
We do not control the independent privacy practices of third-party websites or services. We encourage you to review their privacy policies before providing information directly to them.
7. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support essential website functions and improve your browsing experience.
- Maintaining shopping cart and checkout functionality
- Remembering login sessions and website preferences
- Supporting website security
- Understanding website traffic and performance
- Measuring marketing campaigns, where applicable
Some cookies may be placed by third-party services integrated into our website. You can manage or disable cookies through your browser settings. However, disabling essential cookies may affect certain website functions, including login, cart and checkout functionality.
Where required by applicable law, we will provide appropriate information and obtain consent before using non-essential cookies or similar tracking technologies.
8. Comments, Reviews and User-Submitted Content
If our website permits visitors to leave comments, product reviews or other content, we may collect the information submitted through the relevant form, together with technical information needed for security and spam prevention.
If you upload images or other content, avoid including unnecessary personal information or embedded location metadata.
Please be aware that reviews, comments and other content you choose to make public may be visible to other visitors. Do not publish confidential information or personal details you do not wish to disclose publicly.
9. Embedded Content and External Links
Our website may include embedded content or links to third-party websites, such as videos, social media content or external services. Embedded content may behave as though you visited the third-party website directly. The relevant provider may collect information, use cookies or track interactions according to its own practices.
Nutrintial is not responsible for the privacy policies or content of independent third-party websites. Please review their policies before interacting with them.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, subject to applicable legal requirements. For example:
- Order, invoice and transaction records may be retained for accounting, tax and other statutory requirements.
- Customer support communications may be retained for handling enquiries, complaints and disputes.
- Account information may be retained while your account remains active and for a reasonable period thereafter, where justified.
- Technical logs and security records may be retained for security, troubleshooting and compliance purposes.
When information is no longer required and there is no lawful reason to retain it, we will take appropriate steps to delete it or make it unusable in accordance with applicable law.
11. Data Security
We take reasonable measures designed to protect personal information against unauthorised access, disclosure, alteration, loss and misuse. These measures may include access restrictions, website security controls, secure communication technologies and the use of reputable service providers.
However, no method of transmission or electronic storage is completely secure. We cannot guarantee absolute security, but we will address security risks and incidents in accordance with applicable legal requirements.
12. Your Privacy Rights
Subject to applicable law and the relevant provisions being in force, you may have the right to:
- Request information about personal data we process about you.
- Request correction of inaccurate or incomplete personal information.
- Request deletion of personal information where legally permissible.
- Withdraw consent for processing based on consent.
- Raise a grievance concerning our handling of personal information.
- Exercise any other rights available under applicable Indian law.
Certain records may need to be retained to comply with legal, accounting, tax, fraud-prevention or other lawful obligations.
To exercise a privacy right, please email support@nutrintial.com with the subject line “Privacy Rights Request”. We may request reasonable information to verify your identity before acting on your request.
13. Marketing Communications
If you subscribe to our promotional communications or otherwise provide the required permission, we may send you information about new products, offers, discounts and updates.
You may opt out of promotional emails by using the unsubscribe link, where available, or by contacting us. Where marketing messages are sent through SMS, telephone or other communication channels, we will respect applicable consent, preference and opt-out requirements.
Please note that we may continue to send essential transactional or service-related messages, such as order confirmations, payment updates, delivery notifications and important account notices.
14. Children’s Privacy
Our website and products are intended for general consumers and are not specifically directed at children. Where applicable Indian law requires verifiable parental consent or imposes restrictions on processing children’s personal data, we will follow those requirements.
We do not knowingly seek to collect children’s personal information in violation of applicable law. If you believe that a child has provided personal information to us unlawfully, please contact us so that we can review the matter and take appropriate action.
15. International Data Processing
Some of our service providers may process or store information on servers located outside India. Where personal information is transferred outside India, we will take the steps required under applicable Indian law, including any restrictions or conditions imposed by the Government of India.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website features, service providers or applicable laws. The updated version will be published on this page with a revised “Last Updated” date.
Where required by applicable law, we will provide additional notice or seek consent before implementing relevant changes. We encourage you to review this page periodically.
17. Grievance Redressal and Contact Information
If you have questions, concerns or complaints regarding this Privacy Policy or the handling of your personal information, you may contact us using the details below.
Company: SUNMITHILA GLOBAL FOODS PRIVATE LIMITED
Brand: Nutrintial
Registered Office: Plot No. 21-C/B, Ground Floor, Khasra No. 190 & 191, Block-C, Siraspur, Delhi – 110042, India
Email: support@nutrintial.com
Phone: 8810369644
Please use the subject line “Privacy Grievance” when contacting us about a privacy-related complaint. We will acknowledge and address grievances within the applicable timelines prescribed by law.
The designated grievance officer or responsible contact person’s name and any additional contact details will be published here once formally designated.
18. Applicable Law and Jurisdiction
This Privacy Policy is governed by the laws of India, including applicable provisions of the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, and other relevant laws and rules, as applicable and in force from time to time.
Nothing in this policy limits any rights or remedies available to individuals under applicable law. Any dispute relating to this policy will be dealt with by the competent authorities or courts having jurisdiction under applicable Indian law.
Company Statement
For SUNMITHILA GLOBAL FOODS PRIVATE LIMITED
Operating brand: Nutrintial
Website: https://nutrintial.com
Email: support@nutrintial.com
Phone: 8810369644